实时聊天和聊天机器人
你需要知道的
The enterprise chat platform provides 即时聊天 & 聊天机器人 sessions that empower departments to give better support.
Enterprise chat bridges the gap between in-person experiences and virtual sessions. 菠菜网lol正规平台 departments and campus units can run 即时聊天 sessions during regular hours and use Agents and 聊天机器人 sessions during off hours.
特性
With an easy and intuitive platform, enterprise chat works for campus units to create engaging experiences for their website "users," give quick answers to simple questions, and better communicate when it matters most.
- 在线聊天: With live chat, the majority of the time you are talking directly with an actual person on the other side of the chat window. Live chat preserves the conversation when bringing in another department, so "users" don't have to re-tell their story.
聊天机器人: 聊天机器人s are programs that have been pre-programmed with a set of questions to answer.
Enterprise chatbots learn common questions and make recommendations based on its interactions
你的“用户”."
The following departments are currently using 实时聊天和聊天机器人 solutions, with
many more working on implementation:
- Academic Advising Center
- 相关学生
- 职业中心
- Office of the Registrar
- 信息学院
- Undergraduate 教育
- ES科技启示 & 审稿
谁有权限
- 学生
- 教师
- 工作人员
- 客人的游客
你需要做什么
请使用 这个链接 for Branding Guidelines as you work with IT or Vendor when building your 即时聊天 /聊天机器人解决方案.
Requesting Admin/Agent Access
新部门
If your department is yet to be onboarded with the 菠菜网lol正规平台 Enterprise Comm100 portal, please send an email to 菠菜网lol正规平台 IT to get started on the process.
在部门
If your department is actively onboarded with the 菠菜网lol正规平台 Enterprise Comm100 portal, please use the docusign form here.
Note: The request must be submitted by an authorized representative.
支持
If you have any questions about enterprise chat, please contact LiveChatIT支持@tuchfuehlung.net.
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